Each passenger is allowed to carry a piece of hand luggage weighing a maximum of 7 kilograms and two pieces of check-in baggage weighing a total of 23 kilograms. However one is also allowed to have two extra pieces of baggage at a total cost of 125 US Dollars. Those with only one extra piece of baggage are paying 50 US Dollars.
Uganda Airlines says it’s is currently overwhelmed and having challenges in carrying passenger baggage from Johannesburg, South Africa.
The Airline says as a result, there have been delays in delivering check-in baggage for all passengers on board.
In a press statement issued on December 6, the airline says there is a “temporary delay of passenger baggage” because most travelers are returning for the festive season and have a lot of luggage.
The statement stems from passengers complaining about the airline mishandling their baggage in the past weeks. “That is not our intention and we regret the inconvenience caused,” part of the statement reads.
It explains that there is increased demand for travel out of South Africa due to the coming holidays and had resulted in “overcapacity on the route.”
Management however says it is “working round the clock to mitigate the effects with the support of our partners in the industry to alleviate this challenge.”
Im the meantime, the airline says “all affected passengers will be contacted as soon as their baggage arrives in the country.”
